Terms of service
Terms and Conditions
You as a User of the site www.redletter.es (hereinafter the"Site") must carefully read these general terms and conditions that describe and regulate the use of the products and services offered (hereinafter the"Terms") by REDLETTER SPAIN, SLwithin the Site for which it owns and is responsible.
The access and/or use of the Site attributes the condition of User, so that from said access and/or use:(i) you accept your agreement with these Terms, as well as with the Delivery, Changes and Returns Policy that forms an integral part of the Terms, and the Privacy Notice (hereinafter the"Complementary Policies") and (ii) recognizes its mandatory and binding nature.
Any person who does not accept these Terms and the Complementary Policies must refrain from using the Site and acquiring the products and/or services that REDLETTER SPAIN, SLoffers.
The products and/or services that REDLETTER SPAIN, SLoffered through the Site are exclusive to those people who have sufficient legal capacity to contract and be bound by these Terms.
The marking of the corresponding box, as well as the fact of following all the steps of the same electronically, supposes the express acceptance of these Conditions by the User, having the same validity as the face-to-face signature of the same.In this way, the User acknowledges being a person with sufficient capacity to acquire the obligations derived from their actions through the Site, who has previously read and understands its content.
Prior acquisition of the products and/or services that REDLETTER SPAIN, SLoffers through the Site, it is necessary for the User to complete a form with the necessary data for their identification and shipment of the productsThe information that the User provides must be exact and truthful (hereinafter the"Personal Data").
REDLETTER SPAIN, SLcomplies with the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility that according to the Federal Law for the Protection of Personal Data Held by Private Parties, are necessary for the protection and treatment of Personal Data.
For more information about the Personal Data collected by the Site, its purpose and revocation of the authorization or exercise of ARCO rights for the Treatment of said personal data, click here: https://www.redletter.es/pages/privacidad
Use of the site
The Site provides the User with access to texts, graphics, drawings, designs, codes, software, photographs, music, videos, sounds, databases, images, expressions and information, etc.(hereinafter the"Content") belonging to REDLETTER SPAIN, SLor natural or legal persons with whom REDLETTER SPAIN, SLis related.
The User, when accessing the Site, undertakes to make appropriate use of its content, as well as the products and/or services offered through it, for which, by way of example but not limitation, he undertakes not to:( i) use of the Content to engage in illegal activities, illegal or contrary to good faith or good customs and public order; (ii) any action through any device, software or any means to interfere with the activities and operation of REDLETTER SPAIN, SLas in the requests, offers, descriptions, accounts or databases of REDLETTER SPAIN, SL, (iii) any activity that violates or is contrary to intellectual property laws or these Supplementary Terms and Policies and, (iv) introduce or spread computer viruses on the Site or any other system that is likely to cause any damage to the functioning and operation of the Site.
If fraudulent and/or malicious use is verified or suspected and/or contrary to these Complementary Terms and Policies and/or contrary to good faith or good customs, by the User, REDLETTER SPAIN, SLwill have the unappealable right to terminate the relationship and even collaborate judicially to prosecute offenders.
In the same way, the Site has areas through which users can participate, publish their own content and/or share content, their own or published by REDLETTER SPAIN, SLThese areas may be owned by REDLETTER SPAIN, SLand therefore dependent and controlled by it, or outside REDLETTER SPAIN, SL, in the case of independent social networks outside our organization, for which we cannot be held responsible, neither for the correct functioning, nor for the conditions and policies established by their responsible, being the user himself who must consent and assume at all times the treatment that is carried out of the information published on said platforms.
In any case, we inform you that when the user participates in any of these areas, the rest of the users of the Site will be able to access and use all the content published by the user.REDLETTER SPAIN, SLcannot control what use other people will make of these contents and, therefore, REDLETTER SPAIN, SLis not responsible for itREDLETTER SPAIN, SLrecommends that you do not publish personal data or material protected by intellectual and industrial property rights or any other rights.
In order to make the Site a safe environment, and to protect our users, it is strictly prohibited to post content:
That they can be considered as a violation in any way of the fundamental rights to honor, personal and family privacy or the image of third parties and, especially, of minors;
That include photographs that collect images or personal data of third parties without having obtained the appropriate consent of their owners;
That violate the secrecy of communications or that involve an infringement of intellectual property rights or the regulations governing the protection of personal data;
That contain any material or information that is illegal, racist, obscene, pornographic, abusive, defamatory, misleading, fraudulent or in any way contrary to morality or public order;
That contain"spam"and/or links to sites unrelated to the corresponding space;
That include advertising or commercial communications, for the issuance of messages for advertising purposes or for the collection of data for the same purpose.
The user who fails to comply with these prohibitions will be responsible for any claim that occurs as a result.Even if there is no claim from a third party, REDLETTER SPAIN, SLreserves the right to prevent access to the Site or the possibility of participating in the spaces enabled on it to users who fail to comply with these conditions.
Likewise, if you find any information or content on the Site that may be inappropriate, contrary to current regulations, or contrary to the conditions set forth on the Site, please notify REDLETTER SPAIN, SL immediately.through the different means arranged for it.
Promotions or campaigns
REDLETTER SPAIN, SLthrough the Site and/or through its official social networks on Instagram [http://instagram.com/redletterallday] , Facebook [ http://www.facebook.com/redletterallday] , Twitter [https://twitter. com/redletter] and/or through email sent by the address firstname.lastname@example.org and/or through the publications that its collaborators, commercial partners, sponsors and/or “ influencers ” make with links or “ hashtags ” that redirect to the Site and/or to the aforementioned official social networks, may offer promotional codes and/or discount coupons that allow the User to be entitled to a a discount on the purchase of products on the Site.
Any promotional code and/or discount coupon will be limited to the acquisition per User of a maximum of three (3) products on the Site.
The promotional codes and/or discount coupons will have a certain validity and may be subject to additional and/or particular terms and conditions that will be informed to the User at the time of their announcement and/or publication.Likewise, the promotional codes and/or discount coupons will not be cumulative with other promotions and/or other promotional codes and/or discount coupons.
The return of products purchased under promotional codes and/or discount coupons will be subject to the applicable issues provided for in the Delivery, Changes and Returns Policy.
The User, when accessing the Site, may be part of the dynamic campaigns called"2x1"or"3x2", which consist of the acquisition of two identical products or different models on the Site, paying the product or products with the highest price according to corresponds, under the terms and conditions that are informed to that effect in advance of the purchase.
In order to benefit a greater number of Users, any dynamic campaign called"2x1"or"3x2"will be limited per User, to the acquisition of a maximum of three (3) promotions on the Site.
The dynamic campaigns called"2x1"or"3x2"will have a certain validity and may be subject to additional and/or particular terms and conditions that will be informed to the User at the time of their announcement and/or publication.Likewise, the dynamic campaigns called"2x1"or"3x2"will not be cumulative with other promotions and/or other promotional codes and/or discount coupons.
The return of products purchased under the dynamic campaigns known as"2x1"or"3x2", will be subject to the applicable issues provided for in the Delivery, Changes and Returns Policy.
Dynamic campaigns called"2x1"or"3x2"will not apply with other promotions, coupons or discounts.
The 2x1, 3x2, % discount promotions, or any coupon or discount code will apply only to the models selected and published on the pages: https://www.redletter.es/ ; https://www.redletter.es/collections/ .
Discounts and discount amounts
The promotional campaigns in which staggered discounts are announced to the User (such as:"-50%-60%, -%70"or"up to 30% discount"), said discount will already be applied to the products and the advertised price will be the final price to be paid for the product, plus shipping costs, will apply only on the models selected and published on the Site and other coupons or discount codes will not be applicable.
In the promotional campaigns called"50% on the second unit"it will be applied to orders in which two or more units of the same or different price are selected, and the discount will be applied to products of lower value.
For campaigns in which some amount of discount is applied (for example:$100 pesos discount), it will apply to the total order plus shipping costs.It will only apply to the models selected and published on the Site and other coupons or discount codes will not be applicable.
The User could be the subject of a random campaign regarding the shipment, so the terms related to the shipment applicable to each order may vary randomly.The personal data of the User will not be taken into account as a variable when determining the particular conditions of each order.
REDLETTER SPAIN, SLuses dynamic ads as a means of advertising campaign, including, but not limited to, on Facebook, Twitter or Instagram, so that the User could view promotions on products that they have previously viewed on the Site, these dynamic ads are generated automatically. automatic, therefore, the promotions that are active on the Site may not be applicable and/or available for sale.
The cost of shipping the products will be indicated to the User prior to making the payment.
DELIVERY, CHANGES AND RETURNS POLICY:
Date:October 30, 2019
The User acknowledges and accepts that his order will be processed immediately after clicking on" Pay now "in the" Billing and payment "section, and will be delivered through the courier service and takes from 2 to 7 business days to arrive at the address. indicated.
The delivery will be made at the address indicated by the User at the time of clicking on" Pay now ", and in this it will be ensured that the delivery of the good is actually made at the User's address or that the User is fully identified in the time of delivery, for which the signature of the carrier's guide may be obtained, where appropriateIncludes for residential units or buildings with concierge service, the reception and signature of the concierge, this being optional and not essential.
Deliveries cannot be made at an exact time and in the event that there is no one at the address, the courier may make up to three additional delivery attempts.In case of not being able to make the delivery, the product may be sent to the nearest warehouse of the contracted courier and the User will have 3 more days to collect the product, in case of not being able to make the collection, the product will be returned to our warehouse and REDLETTER SPAIN, SLwill contact the Client to agree on a new shipment, said shipping costs will be borne by the User, without prejudice to the fact that it will also be possible that, in accordance with current regulations, the product is left at the address from the beginning, without assume REDLETTER SPAIN, SL, additional responsibility for subsequent deliveries or shipments since its delivery obligation is understood to have been fulfilled at the time of leaving the product at the address indicated by the User.
REDLETTER SPAIN, SLis not responsible for the courier company hired by the User for the proper delivery of the orderFor this reason, REDLETTER SPAIN, SLrecommends the User to request proof of tracking from the courier company.
In the case of International Shipments REDLETTER SPAIN, SLreserves the rate of taxes, customs procedures, etc.that are generated by the purchase, which will be borne by the UserThe contracted courier company will notify the User of the amounts and delivery timeFor any questions or comments, contact us through the following email email@example.com or where appropriate, through the following form redletter.es/pages/contacto .
Returns for factory defects or within the guarantee.
Free exchanges and returns for 180 days on products in perfect condition.
The User may request REDLETTER SPAIN, SLa price reduction of 20% (twenty percent) discount for any product purchased on the Site and that has a defect that:(i) makes it unsuitable for its usual use, (ii) decreases its quality or the possibility of its use, or (iii) does not offer the security that, given its nature, is normally expected from it and from its reasonable use and that are within the warranty periodIn the event that the User does not opt for the discount REDLETTER SPAIN, SLwill proceed in the corresponding legal terms.
Taking into account the origin of the contracted products, the User will have a period of ninety (90) days, from the date on which they receive the products, to inform REDLETTER SPAIN, SLabout your dissatisfaction with themREDLETTER SPAIN, SLwill not be held responsible if this period is exceeded.
The return of products that have factory defects will not have any additional cost for the User.
To formalize the discount, the User must contact REDLETTER SPAIN, SLwithin the granted period, through the following form redletter.es/pages/contacto , identifying the product or products subject to the discount, attaching a photograph or video showing the defects and a detailed report of the defects found in them.
Once REDLETTER SPAIN, SLreceives the documentation and evidence from the User, it will inform you within a period of 5 to 7 business days whether or not it will proceed with the discount of the product.
In the event that the aforementioned discount proceeds, REDLETTER SPAIN, SLwill indicate to the User the form of return.
In the event that a return of the product is operated due to factory defects, it must be unused, have all its labels, packaging and, if applicable, documentation, original parts and accessories that come with it.In the event that the User does not proceed in this way, REDLETTER SPAIN, SLreserves the right to deny the return, when the product is in conditions other than those recommended for reasons attributable to the User.
Once the product has been received and the factory defects have been evaluated, REDLETTER SPAIN, SLwill proceed with the discount or with the appropriate alternative.
The delivery of another product in case of being the viable alternative, will be made within a period of 5 to 7 business days, from the date on which REDLETTER SPAIN, SLconfirm with the User the exchange of the defective product or the shipment of the new model.
REDLETTER SPAIN, SLinforms Users that the term of the return or discount of the amounts paid will depend on the payment method used by the User at the time of purchasing the product:
If the User made the payment by credit/debit card, REDLETTER SPAIN, SLwill refund the amount paid within 30 business days from the time of purchase and both parties agree to terminate the contract(Subject to availability of the bank in charge of making the return)
If the User made the payment through PayPal, REDLETTER SPAIN, SLwill refund the amount paid within 30 days, from the time of purchase and both parties agree to terminate the contract(Subject to PayPal availability)
Right of Withdrawal (cancellation or return).
The order made by the User begins to be processed immediately after clicking on"Pay now"in the "Billing and payment" section , so if the User wishes to cancel or return the order, they must contact through the following form redletter.es/pages/contacto .
In the event that the User is not satisfied with the products received in their order, the User will have a period of five (5) business days from the delivery of the product, to revoke their consent without liability.The revocation must be made by handing over the property in person, or by other reliable means (egpresence of notary public)It may operate for the entire order or, if the User so prefers, for any of the products that were part of the total order.This process is carried out without charging any type of discount and without the need to indicate the reasons.
However, the User must bear the cost of the freight directly, either if he returns the order in its entirety or if he decides to return only some of the products of the order.
To formalize the return, you must contact REDLETTER SPAIN, SLat the address redletter.es/pages/contactReceived the return request, REDLETTER SPAIN, SLwill tell you how to send the order to your warehouse.
The User may send the product to the following address:
CAMINO SESEÑA NUEVO S/N (SHIP 3, MENCHERO GROUP)
PIOF SAN ISIDRO
45224 SESEÑA (TOLEDO)
REDLETTER SPAIN, SLis not responsible for the courier company contracted by the User for the return of the orderFor this reason, REDLETTER SPAIN, SLrecommends the User to ask the courier company for proof of delivery, when the courier has deposited the product in the REDLETTER SPAIN, SL warehouse, so that the User has proof that the product has been correctly delivered to REDLETTER SPAIN, SLor it is recommended that you make the delivery in person, leaving a reliable record.
REDLETTER SPAIN, SLis not responsible for the address to which the User sends the order for its return.
The costs of returning the order (such as shipping costs through courier companies) will be borne directly by the User.In the event that the User does not proceed in this way or if the product suffers any damage, the User accepts that the product may suffer a depreciation or that REDLETTER SPAIN, SLyou can refuse the return.
Once REDLETTER SPAIN, SLcheck that the order is in good condition, REDLETTER SPAIN, SLwill proceed to reimburse all the amounts paid by the User.
If the User decides to return the order in full, REDLETTER SPAIN, SLwill return to the User all the amounts that he has paid.
If the User only wishes to return one or some of the products that were part of the order, REDLETTER SPAIN, SLwill not be able to reimburse the shipping costs paid by the User for the entire order.
REDLETTER SPAIN, SLinforms Users that the term for returning the amounts paid will depend on the payment method used by the User when purchasing the product:
If the User made the payment by credit/debit card, REDLETTER SPAIN, SLwill refund the amount paid within 30 business days from the time of purchase and both parties agree to terminate the contract(Subject to availability of the bank in charge of making the return)
If the User made the payment through PayPal, REDLETTER SPAIN, SLwill refund the amount paid within 30 business days, from the time of purchase and both parties agree to terminate the contract(Subject to PayPal availability)
Changes or Returns are not allowed in Promotions.
In promotions applicable to the acquisition of individual items, which include the addition of an extra product, either by way of example, but not limited to, 2x1, 3x2 promotions or any other type that implies the delivery of an additional product for free or with reduced price, the User's right of withdrawal will have effect on the set of products provided in the purchase as part of the promotionThe revocation made in these terms will leave the operation without effect, and REDLETTER SPAIN, SLreimburse the consumer for the price paid, never a price higher than that paid.
Change of products.
REDLETTER SPAIN, SL
If it admits the change between a product purchased by the user, to another similar or different product, as long as they are of the same value in price, and it is verified by means of the order number that the order is indeed real and is registered in our purchase system, in the same way it must be verified that the product to be exchanged does not present any type of physical damage, mistreatment or wear.
This evaluation of the product in good condition will be made personally by REDLETTER as soon as the product arrives back at our warehouses and in our hands, if the product is in perfect condition and condition, we will proceed to change the size or change the product with price and equal value, if the product is damaged or shows signs of use, we will not be responsible for any exchange or refund.
Cancellation of orders.
REDLETTER SPAIN, SLmakes every effort to have the inventory shown to the User updated in real time, however it could have some delay and show a product that does not exist, so REDLETTER SPAIN, SLreserves the right to cancel the order placed by the User in whole or in part, giving notice of such a situation within two business days following the User's purchase.
All intellectual property rights in the Site Content, including but not limited to graphic design, user interfaces, visual interfaces, photographs, sounds, drawings, models, computer code (including HTML code), layout, design, structure, selection, expression, aesthetic and functional aspect, the logos of the products and/or services offered, trademarks, designs and industrial models, domain names, account identifiers or search terms, among others, are property of REDLETTER SPAIN, SL, likewise, they are protected by the Industrial Property Law, the Federal Copyright Law, the Federal Penal Code and other International Treaties on intellectual property to which Mexico is a party.
Reproduction, transmission, adaptation, translation, distribution, public communication, including its method of making it available, or any other exploitation and/or modification, in whole or in part, without the prior express authorization of REDLETTER SPAIN, SL is prohibited.of any content included on the Site.
REDLETTER SPAIN, SL, does not grant a license or authorization to use its intellectual property rights or any other property or right related to the Site, the products and/or services offered or its Content.The use of discount codes will not be compatible with certain promotional actions and collections.
The unauthorized resale or distribution of the products marketed on the Site by REDLETTER SPAIN, SL is prohibited.
USER PROVIDED CONTENT
The legitimacy of the intellectual property rights corresponding to the contents provided by the User are the sole responsibility of the User, for which the User will hold REDLETTER SPAIN, SL harmless.of any claim by third parties arising from the illegal use of content on the website.
The User, by providing any content (photos, images, etc.) through the Site or any other means, freely assigns REDLETTER SPAIN, SLall of the intellectual or industrial property rights and any other rights that the user has over said contentSuch rights include the right of reproduction, representation, dissemination, transformation, distribution and public communication of all or part of the content, by any procedure and in all formats or media.
REDLETTER SPAIN, SLCurrently it does NOT have physical stores, it sells products via social networks and direct sales to the public via the Site, or through its authorized distributors, for which it disclaims any responsibility that is generated by any third party that misuses the image of the brand and/or is held as a distributor without the express authorization of REDLETTER SPAIN, SL
Failures in the operation of the Site
REDLETTER SPAIN, SLdeclares that it has adopted the necessary measures that, within its possibilities and the state of technology, allow the correct functioning of the WebsiteHowever, REDLETTER SPAIN, SLis not responsible, including but not limited to:(i) any damage, loss or harm caused to the User due to failures in the system, server or on the Internet, (ii) any virus that could infect the User's equipment as a consequence of the access and/or use of the Site, (iii) the continuity and availability of the Content; (iv) the absence of errors in the Content or the correction of any defect that may occur; (v) the damages caused by any person who violates the security systems of the Site.
REDLETTER SPAIN, SLwill not be responsible for any error or omission contained in the Site, likewise, it may suspend temporarily and without prior notice, access to the Site due to maintenance, repair, update or improvement operations.However, provided that circumstances permit, the User will be informed, sufficiently in advance, of the expected date for the suspension of access services and/or use of the Site.
The User at no time may attribute any responsibility or demand any compensation to REDLETTER SPAIN, SL, due to damages resulting from technical difficulties or any failure in the Internet system.REDLETTER SPAIN, SLdoes not guarantee continuous or uninterrupted access and/or use of the Site, the User acknowledges and accepts that the system may eventually be unavailable due to technical difficulties or Internet failures, or due to any other circumstance beyond the control of REDLETTER SPAIN, SL, therefore that in such cases, efforts will be made to restore it as quickly as possible without any type of responsibility being attributed to it.
The Site may contain links to other websites, which does not mean that they are owned or operated by REDLETTER SPAIN, SL, for which reason it does not assume responsibility for the links to other web pages found on the Site, which may lead the User to other websites on which REDLETTER SPAIN, SLdoes not have any type of control, so the User accesses the content under their sole responsibility and in the conditions of use that govern them.
REDLETTER SPAIN, SLis not responsible for the use that users may make of the Content and services included in the SiteConsequently, REDLETTER SPAIN, SLdoes not guarantee that the use that users may make of the Content and services on the Site, conform to these Terms, or that they do so diligently.
RELEASE OF LIABILITY
The User shall release REDLETTER SPAIN, SL, subsidiaries and affiliates, employees and collaborators in peace and safe against any claim, demand, litigation or sanction as a result of:i) the use and/or access of the User to the Site; (ii) any Content posted by the User; (iii) the violation of any of these Terms and Supplementary Policy; and (iii) the violation of any third party right, including without limitation, any proprietary right, right of privacy, or intellectual property right.
Therefore, the User must reimburse them for any expenses that REDLETTER SPAIN, SLmust pay in relation to said claims or lawsuits, including costs of fines and expenses in legal fees.
REDLETTER SPAIN, SLreserves the right to adopt the technical or legal actions it deems appropriate to protect its interests or the rights of third partiesThese measures include issuing warnings to any User or suspending, interrupting or canceling a User's access or use of the Site.Likewise, REDLETTER SPAIN, SLreserves the right to cancel the purchase of products in the event of any abuse or violation of these Terms and Conditions of the Site.
Consequently, REDLETTER SPAIN, SLdoes not guarantee nor is it responsible for:(i) the continuity of the contents of the Website; (ii) the absence of errors in said content; (iii) the absence of viruses and/or other harmful components on the Site or on the server that provides it; (iv) the invulnerability of the Site and/or the impossibility of violating the security measures adopted therein; (v) the lack of usefulness or performance of the contents of the Website; and (vi) the damages or losses caused, to himself or to a third party, by any person who violates the conditions, rules and instructions that REDLETTER SPAIN, SLestablished on the Site or through the violation of the security systems of the Website.
However, REDLETTER SPAIN, SLdeclares that it has adopted all the necessary measures, within its possibilities and the state of the art, to guarantee the operation of the Site and minimize system errors, both from a technical point of view and from the content published on the Site .
The headings of the different clauses are for information only, and will not affect, qualify or expand the interpretation of these Conditions.Likewise, REDLETTER SPAIN, SLmay modify the terms and conditions stipulated here, totally or partially, publishing any change in the same way in which these Conditions appear or through any type of communication addressed to users.The temporary validity of these Conditions coincides, therefore, with the time of their exposure, until they are totally or partially modified, at which time the modified Conditions will become valid.
Regardless of the provisions of the particular conditions that may be established, REDLETTER SPAIN, SLmay terminate, suspend or interrupt, at any time and without prior notice, access to the contents of the WebsiteAfter said termination, the prohibitions on the use of the contents previously set forth in these Conditions will remain in force.
The address of REDLETTER SPAIN, SLIt is located at Príncipe de Vergara, 36 3 DCHA 28001 Madrid, Spain.
If you have any questions about these Terms, as well as the Complementary Policies that govern the Site, you can contact us on the contact page and send your questions in the form in that section.
The User who acquires products may request their invoice at the time of making the purchase.Said invoice must contain all the fiscal requirements that are applicable according to the law.
In case of any clarification of invoices, the user must let the Supplier know by email at firstname.lastname@example.org within 5 (five) business days following the delivery of the corresponding invoice, and must justify the clarificationThe user and the Provider will resolve said clarification by mutual agreement, justifying in the same way, the response to the clarificationIn case of delay in delivery, the user and the Provider will agree on the resolution that produces the greatest benefits for both.
APPLICABLE LAW AND JURISDICTION
For everything related to the interpretation and compliance with these Terms, REDLETTER SPAIN, SLand the User expressly submit to the laws and the competent courts of Mexico City, renouncing for any other jurisdiction that due to their present or future domiciles or for any other reason may correspond to them.